Refund policy

At MalarMagal, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes issues may arise with your purchase, and we want to make sure you have a seamless experience when it comes to exchanges. No exchange only in case of damage we can do. After delivery within 2 days the customer should return.

*NOTE :

  • In order to exchange a product, unboxing video is required
  • We accept exchanges under the following conditions:
  • Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our Customer Support team within 1 day from the date of delivery. We will arrange for an exchange of the product at no additional cost to you.
  • Mismatched Products: In the event that you receive a product that doesn’t match the description or specifications provided on our website, please notify us within a day of receiving your order. We will work with you to resolve the issue and arrange for an exchange.
  • Items Not Eligible for Exchange:
  • Please note that the following items are not eligible for exchange:
  • Items Without Original Packaging: We can only accept exchanges for products that are returned in their original packaging, along with all accessories, manuals, and documentation.
  • Items Showing Signs of Use: Products that show signs of use, wear, washed or damage caused by the customer are not eligible for exchange.
  • How to Initiate a Exchange:
  • To initiate a exchange, please follow these steps:
  • Contact our Customer Support team at malarmagal96@gmail.com or instagram dm within a day.
  • Provide your order number and details about the issue with the product.
  • Our Customer Support team will guide you through the exchange process.
  • Replacements process:
  • Once we receive the returned item and inspect it, we will process your replacement.
    If you are eligible for a replacement, we will ship the replacement product to you at no additional cost, 9 calendar days.
  • Questions or Concerns:
  • If you have any questions or concerns about our exchange policy, please feel free to contact our Customer Support team at malarmagal96@gmail.com or instagram dm. We are here to assist you and ensure your satisfaction with every purchase you make from MalarMagal.
  • Thank you for choosing MalarMagal. We appreciate your trust in our products and services.

*Please note that this exchange policy is subject to change, and the version posted on our website at the time of your purchase will apply to your order.